The Game Station offers 3 payment methods via our website: Afterpay, zipPay and PayPal. Each of these payment methods will take you to a secure site to complete your purchase. When you choose to make a payment through any of these methods they come with their own terms and conditions from with that company. It is your responsibility to familiarise yourself with the terms and conditions and comply with these.
Items mark as being on “Back Order” are not currently in stock at The Game Station. The return of these items will vary depending on the supplier and will not necessarily be available in a short period of time. Items that are on Back Order are indicated whilst adding the item to the Shopping Cart within the product listing and can be reviewed from the Cart Page. The Confirmation email you will receive once your order is finalised and paid for will also indicate which products are on backorder.
Feel free to contact us via our contact page to establish an estimated delivery of Back Ordered items.
If your order contains a mix of items that are in stock and on back order the entire order will wait on hold until all items are ready to be sent. If you would like items to be separated and sent separately you can either contact us so that we can arrange an additional shipping cost for you to pay or make individual orders for the different products.
Items that are “Pre-Orders” will have estimated release dates or show TBA (To Be Advised) if one a date is not available. Although The Game Station will endeavor to maintain accurate release dates these can change without notice due to a number of factors. Release dates are controlled by Manufacturers and distributors and usually carry with them an industry “Strict Street Date”.
If your order contains a mix of items that are in stock and on Pre-Order the entire order will wait on hold until all items are ready to be sent. If you would like items to be separated and sent separately you can either contact us so that we can arrange an additional shipping cost for you to pay or make individual orders for the different products.
Gift Wrapping is an option that can be chosen per item when adding an item to the cart from within a product listing. Gift Wrapping is charged per item and not per order. Only items that have been selected for Gift Wrapping will be Gift Wrapped within an order. Gift Wrapping is not available for all items.
Despatch and Postage
The majority of products offered by The Game Station are warehoused and sent from within South Australia. Certain products are kept off site with warehousing partners that are not necessarily based within South Australia. A small portion of the products we offer are sent directly from our distribution partners.
It is the responsibility of the buyer to ensure the delivery address details are correct at the time of purchase. Addresses cannot be altered once an item has been despatched.
The preferred shipping partner of The Game Station is Australia Post. Australia Post will send an email with Tracking information once your parcel has been despatched and during the parcels journey to you. Parcels are sent via a standard service.
Express post if available on request for certain products only. Customers will need to contact us via our contact form with the products they wish to purchase and the postcode for delivery. In turn The Game Station will come back to you with a cost. If this cost is accepted a special listing will be created for you and a link sent for you to make your purchase.
Insurance is available for your parcels during checkout. It is the responsibility of the purchaser to ensure they insure their parcel. Insurance protects your parcel for damage or loss in transit. If you do not purchase insurance you are not covered if your parcel does not arrive or if your parcel arrives with damage.
If your parcel does arrive with obvious damage to the package you will need to make note of this with the delivery driver to ensure the claims process is easier to manage.
If you do purchase insurance and there is a need to make a claim be aware that there is a process involved and that Australia Post will open and investigation. Information may need to be provided by you. If you do not provide the information required a claim may not be able to proceed.
Items will be shipped as soon as possible. Due to differing circumstances certain items take longer to process and despatch than others. Items that are showing as in stock may take up to 7 days to be posted.
Returns and Warranty
The Game Station does not accept returns because of change of mind or because you have purchased the wrong product for your needs. It is your responsibility as a buyer to ensure that the product(s) you are purchasing is the right for your needs.
In the event an order has not yet been sent under certain circumstances The Game Station may choose to allow the cancellation of an order. In this event The Game Station reserves the right to withhold 10% of the total value of the order towards expenses associated with the order.
Warranty on products is offered through either product manufacturers or product distributors. The Game Station will do our best to assist you in this process if needed however once an item is considered in need of a warranty repair or replace it is beyond The Game Station’s control or process.
If you receive your item and it does not work as described or is faulty you are entitled to a refund. You must contact us within 14 days of receipt to inform us of the fault and you must retain the product in its entirety with its original packaging and any included documentation.
The item will need to be returned to us at your expense. Upon inspection if the item is deemed to be faulty a replacement will be issued to you along with compensation for the postage cost you had incurred to return the item. If however the item is found not to be faulty the item will be returned to you once you have paid an additional postage fee.
The Game Station complies with all current Australian Legislation, for more details on your rights as a consumer visit the ACCC website.
Incorrect Item Received
The Game Station is owned and operated by humans. We endeavour to make your experience as streamlined and issue free as possible. If we send you the incorrect item we will take all the necessary steps to organise the return of the incorrect goods and the supply of the correct goods. If you open and or attempt to use the incorrect goods we will however not be able to accept the return of the goods as they will no longer be a new product.
Download Only Codes
Due to the agreements The Game Station has in place with particular Publishers and Distributors, games that are specified to be “Download Only” or “Digital Download” will be supplied in full retail packaging. These Download Codes will not be sent via email in advance of the game shipping from The Game Station under any circumstances.